Services

Having a great product is only half the battle. We at HTWC create, implement and service Modernized Mainframe Services, Databases and Applications. Through our intervention, organizations achieve up to 80% annual savings whilst paving the way for embracing new, agile, yet cost effective technologies. We are aware that we are touching the heart of organizational IT systems, and where the gains to be achieved are massive, we leave zero margin for error.

Modernization needs to be viewed as part of the bigger IT strategy. It may be a one off big bang project, or it may be an iterative roadmap where applications and databases are modernized over time. HTWC ™s employs its expertise and experience, customizing modernization roadmaps to suit the exact needs of each of our clients.

To do this we have built a highly diversified yet compact organization geared towards to technical, procedural and commercial consultation and implementation of carefully designed modernization roadmaps.

1. The Creation of the Modernization Roadmap
The first step is the provision of a qualified consultation with regards to the modernization roadmap. Doing what is right for the customer and when it is right entails the consideration of many current and future parameters. Our senior sales ™ managers have a long term view on their relationship with our clients acknowledging today ™s business is the sale ™s pitch of tomorrow.

2. Feasibility Study
Being acutely aware of the benefits of Modernization, and in particular the financial regards, we at HTWC are equipped with the knowledge, tools and process to conduct a financial feasibility study for our clients “ be it over 1 or many modernization projects. Our clients have found this information extremely useful for their own planning and indeed has supported the approval process to pursue the modernization roadmap laid down by HTWC

3. Project management
Through the continuous development and refining of our suite of products, tools and methodologies, HTWC ensures a large percentage of project is conducted automatically and very quickly, freeing the large part of project resources for quality assurance measures. Our project management methodology prescribes a the handover to our service team after the modernized solution has already been commissioned.

4. Service
Our service organization is a well rehearsed team from the help desk through to our second level support. A specifically designed escalation process is in place to ensure any issues are dealt with in a speedy and expert manner. Many of our clients are repeat business, confirming the fact that not only first class products, but first class consultation and services are key elements of the HTWC organization